Can we start with a proven interaction?
Yes. If the core interaction already works on one of our engines, we can scope the creative, venue requirements and production directly after a call. We recommend the starting point after reviewing your brief.
What is included in the budget?
The quote separates the studio scope from AV, screens, projection, fabrication and other vendor lines. Our engine kit—cameras, sensors and compute—is within the studio fee. Vendor bids are open-book and fixed at award. Live days, installation, travel, venue labour and repeat deployments are stated in the proposal so the full planning allowance is visible.
How do payments and ownership work?
Proof of Play: 75% up front and 25% before handoff. Builds: 50% before production, 35% at the midpoint and 15% before final delivery. You own your brand assets and custom art. The build includes a perpetual, royalty-free licence for that brand. Source-code and asset handover is a separate option: 25% of the project fee, minimum $10,000. Reusable studio engines remain licensed. Portfolio use needs your approval.
Can you work under our agency's name?
Yes. Your producer runs the client relationship; we work under your banner and NDA. The proposal confirms agency partner terms and credits. We do not contact your client without you.
What if the venue is not confirmed?
We can explore an idea in a representative space, then fit it to the real floor plan. A proposal identifies the venue information and approval dates needed to protect the schedule. House rules, union labour and access windows are included before vendor award.
What happens to guest data?
Participation and marketing consent are separate decisions. The plan defines what is collected, where processing happens, retention, sharing and deletion for the chosen experience. Guest-facing consent is reviewed with your team before release. A camera game does not, by itself, mean a guest has opted into marketing.
How is accessibility planned?
We identify seated or lower-mobility alternatives, physical access and clear instructions during design. The chosen interaction, venue and guest audience determine the actual accessible route; it is specified and reviewed before installation.
What will the Results Recap tell us?
We agree the target and the measurement definition before the build: for example, completed plays, recorded dwell or voluntary opt-ins. The recap separates observed events from estimates. A generated share link is not proof that someone posted it, and participation is not a promise of sales.
Can we run it again?
Yes. Another event, a season or a second location can build on the same engine. Hosting, storage, hardware, crew, maintenance and creative changes are scoped for that deployment; they are not implied by the initial installation price.